
WHY BUY FROM US?
100%
SECURE SHIPPING — Delivering peace of mind with every order.
100%
PROFESSIONAL CUSTOMER SERVICE — Contact us anytime; our team strives to respond within 24 hours.
100%
PREMIUM QUALITY MATERIALS — Crafted to provide exceptional comfort and an outstanding experience.
100%
RETURN & REFUND POLICY — Enjoy hassle-free returns within 30 days for an exchange.
90%
Noticed that this product has significantly improved their life.
Frequently Asked Questions
What type of materials do you use?
What type of materials do you use?
Our products are crafted using high-quality materials selected for comfort, durability, and vibrant print clarity. Each product page lists the exact fabric composition.
How are your items produced?
How are your items produced?
Every item is made using Print-On-Demand (POD) technology. Your product is created fresh after your order is placed, ensuring the best print quality and craftsmanship.
Will the colors match what I see on my screen?
Will the colors match what I see on my screen?
We use industry-standard printing methods, but slight color variations may occur due to lighting, monitor settings, or fabric textures.
What is your refund or replacement policy?
What is your refund or replacement policy?
We stand behind the quality of our products. If your item is defective, damaged, or incorrect, we offer:
- Free replacement, or
- Refund, depending on the situation.
Requests must be made within 30 days of receiving your order.
Can I return an item if I ordered the wrong size?
Can I return an item if I ordered the wrong size?
Because each item is custom-made, we generally do not accept returns for incorrect sizes. Please refer to the sizing charts provided.
However, contact us — we may offer a solution or discounted re-order depending on the case.
What if my order arrives damaged or with printing issues?
What if my order arrives damaged or with printing issues?
Simply send us a photo of the issue. We will quickly arrange a free replacement or an appropriate resolution.
How do I request a refund or replacement?
How do I request a refund or replacement?
Please contact our support team at support@polynesian.co with:
- Your order number
- A description of the issue
- Supporting photos
Our team will assist you promptly.
Do I need to send the item back?
Do I need to send the item back?
In most cases, POD items do not need to be returned, especially if they are damaged or misprinted. Our support team will confirm if a return is required.